Privacy Policy

At Blackstone US Store, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blackstoneusstore.com and purchase our premium outdoor gas griddles, pizza ovens, and grilling accessories. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information You Provide

When you browse, register, or make a purchase on our site, we may collect personal information that you voluntarily provide. This includes:
  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information processed through secure third-party gateways
  • Account credentials and purchase history
  • Communications you send to us, including customer service inquiries and feedback

Information Collected Automatically

As you interact with our website, certain information may be collected automatically through cookies and similar tracking technologies. This may include:
  • IP address and browser type
  • Device information and operating system
  • Pages viewed, time spent on site, and navigation paths
  • Referring website or search terms that led you to our site

Information from Third Parties

We may receive information about you from trusted partners, such as logistics providers for delivery updates or payment processors for transaction verification. This information is used solely to enhance your shopping experience and fulfill your orders.

How We Use Your Information

We use the information we collect to:
  • Process and fulfill your orders, including shipping and delivery coordination
  • Communicate with you about your order status, account updates, and customer support
  • Improve our website, product selection, and overall customer experience
  • Send promotional emails about new products, special offers, and events, only if you have opted in
  • Detect, prevent, and address technical issues, fraud, or security concerns
  • Comply with applicable business obligations and operational requirements

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party vendors who assist us in operating our website, processing payments, fulfilling orders, and delivering packages. These partners are contractually obligated to handle your data securely and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices regarding your data.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency, to protect the rights, property, or safety of Blackstone US Store, our customers, or others.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small data files placed on your device when you visit a website. They help us recognize your browser, remember preferences, and analyze site traffic to improve functionality.

How We Use Cookies

We use cookies to:
  • Keep you logged in and maintain your shopping cart
  • Remember your language, currency, and display preferences
  • Understand how visitors interact with our site to enhance performance and content
  • Deliver relevant marketing messages where permitted

Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can choose to accept all cookies, be notified when a cookie is set, or reject cookies entirely. Please note that disabling certain cookies may limit your ability to use some features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure server environments, and regular security assessments. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required for business, legal, or operational reasons. When your information is no longer needed, we securely delete or anonymize it in accordance with our internal data management practices.

Your Rights and Choices

Access and Update

You may access, review, and update certain personal information through your account settings on our website. For other requests, contact us directly and we will assist you in managing your data.

Marketing Communications

If you have opted in to receive promotional emails, you may unsubscribe at any time by following the link provided in those messages or by contacting our support team. Please note that you will continue to receive essential order-related communications regardless of your marketing preferences.

Data Portability and Deletion

Upon request, we will provide you with a copy of your personal information in a structured, commonly used format. You may also request deletion of your data, subject to applicable legal and operational constraints.

Children's Privacy

Our website and products are intended for general audiences and are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a minor, please contact us immediately so we can take appropriate steps to remove such data.

International Data Transfers

Blackstone US Store operates globally, and your information may be transferred to, stored, and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data during any international transfer, in line with our commitment to privacy and security.

Third-Party Links

Our website may contain links to external sites, such as manufacturer resources, recipe blogs, or partner promotions. This Privacy Policy applies only to information collected by blackstoneusstore.com. We are not responsible for the content or privacy practices of third-party websites and encourage you to review their policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any revisions will be posted on this page with an updated reference. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to our dedicated support team.

  • Email: service@blackstoneusstore.com
  • Website: blackstoneusstore.com

We are committed to addressing your inquiries promptly and transparently. Thank you for trusting Blackstone US Store with your outdoor cooking journey and your personal data.